SXP — Hotels
Hotels & Hospitality

Your guests
deserve an
instant yes.

An always-on concierge and operations layer for hotels. Not a chatbot — a system that makes you money, saves your team time, and elevates every guest interaction.

✦   watch   ✦
Daniel (Zed) — Lobby Introduction
2 minutes  ·  recorded on location

What it actually does
for your property

01

Makes
you money

Turn missed calls into confirmed bookings. Upsell upgrades at the right moment.

Capture enquiries outside staffed hours
Suggest late checkout, breakfast, upgrades automatically
Faster complaint resolution = fewer refunds
02

Saves your
team time

Remove the repetitive load from reception. Give your staff their focus back.

Answers common guest questions instantly
Routes requests to housekeeping, maintenance, F&B
No more chasing confirmations or directions
03

Raises your
reputation

Guests feel the difference. Your ratings follow.

Guests receive premium-quality responses, every time
Consistent service regardless of who's on shift
Better TripAdvisor, Google, Booking.com scores

Simple to start.
Fast to see results.

We don't drop a manual on your desk. You get a founder-led setup, built around your hotel's specific tone, team, and workflows.

01

Discovery call — 30 min

We map your biggest friction points: missed calls, WhatsApp overload, front desk interruptions, repetitive requests. You don't need to prepare anything.

02

Pilot configuration

We pick one workflow — calls, messaging, or guest requests — and configure it with your hotel's knowledge, tone, and rules. Your voice, your standards.

03

7–14 day pilot

Live in your property. We measure response time, staff interruptions, guest satisfaction, and missed enquiries. You see real numbers before committing further.

04

Review and expand

We walk through what worked, what to refine, and whether to extend to other workflows. No lock-in, no pressure — just honest results.

✦   Pilot Programme

Start with one
workflow. Prove it works.

We don't ask you to overhaul anything. A 7–14 day pilot on one channel is enough to see whether this fits your hotel. Founder-led, zero onboarding overhead.

24 / 7 Guest response coverage
7 days To go live from first call
1 Workflow to start with
0 Lock-in contracts

Things GMs usually ask us

"Will it sound robotic to guests?"

We configure SXP to your hotel's exact tone with one the latest voices from ElevenLabs. The result is like speaking with a real person.

"What if it gives a guest the wrong answer?"

It only responds from your hotel's verified knowledge base. Anything outside scope routes cleanly to your team. No hallucinations, no guessing.

"We don't have time to set this up."

We handle the configuration. Your time investment is one conversation and a quick review. Most GMs spend under two hours total before going live.

"Will it cause issues with our staff?"

It removes the work staff hate most — repetitive questions and admin chains. Teams consistently find they have more time for the interactions that matter.

Ready to see it in your lobby?

No calendar link needed — just WhatsApp directly.